COVID-19 SAFE WORKING
We continue to closely follow the latest updates on the COVID-19 situation and the following outlines how we comply.Remember "Hands - Face - Space"
UPDATED - 5th January 2021
Our stores at Camborne and Guildford will continue to serve customers in accordance with the latest Covid-19 restrictions, with appropriate social distancing measures in place as above.The team are looking forward to meeting your needs from both our branches. Opening hours for both shops will be Monday to Saturday 0930 - 1700 and Sundays 1000 – 1600. See below for more detailed information.Guildford is operating a 'Click & Collect' or 'Phone & Collect' service from a designated collection point only. You MUST wear a face covering, which should cover the nose and mouth and be self-supporting. Certain medical conditions are exempt.You can also place an order through our website or via phone to collect from the Guildford shop. Please select the "Click and Collect Guildford" option if ordering through the website. You may not enter to shop to browse, only click and collect is permitted.
Camborne is operating a 'Click & Collect' or 'Phone & Collect' service from a designated collection point only. It is located to the left of the shop (if standing facing the front of the shop). Please look for the signage! You MUST wear a face covering which should cover the nose and mouth and be self-supporting. Certain medical conditions are exempt. If placing your order for 'Click & Collect' on our website, please select the Click and Collect option for the store of your choice. Please remember to bring the payment card used to place your order with you when making the collection. You can also make a phone and collect order by calling us on 01209 714099.
This method of working has been decided because there is insufficient space to follow the social distancing guidelines in the Camborne shop, whereas the Guildford shop has plenty of space for social distancing. The arrangements will be kept under constant review and may be amended if circumstances change or in the light of experience gained.Mail OrderDuring 2020 we opened our new warehouse located close to our Camborne store. This new warehouse, that has been seamlessly in operation since the end of December 2020, will be solely for the mail order operation and increased stock holding and will not be open to the public. The warehouse is also operating in accordance with social distancing guidelines for the continued protection of our team.
Customers are still able to purchase from us via our website and through phone orders. We are still getting regular deliveries of stock and will continue to despatch orders as quickly as possible.Please note that Bachmann, Dapol, Gaugemaster, Heljan, Hornby and Metcalfe are continuing to operate as normal, albeit with delays. PECO resumed deliveries in early May but, as expected, have a huge backlog. PECO are working very hard to return to normality. At present, as with all post/deliveries, it is unfortunately very normal for orders to take longer in the post. We cannot do anything about this. Please be patient with us and the postal system. If your order is urgent then please use the Next Working Day option!For answers to frequently asked questions about orders please click here.
The KMRC team thank you all for your continued loyalty and support. It is very much appreciated at this challenging time.
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