Postal Rates & Methods of Despatch
These are usually despatched within 24 hours of order being processed (card being debited or cheque clearing) subject to stock availability as shown on each individual product.
Orders weighing under 2Kg. Normally despatched by Royal Mail Tracked 48 (aims to deliver within two to three working days).
The £250 post free offer to UK addresses is applicable to the value of the order at the time of despatch. So, for example, if you place an order for 10 x new wagons at £25 each, all of which arrive at different times over several months, the value at time of despatch would be below £250 so each despatch would attract the current postage rate.
Priority Delivery - consignments collected by couriers Monday - Friday.
Use when delivery on a particular day is essential or the order is very urgent. Not available to whole of UK but we can advise at the time of your order. Must be booked before 14:30 each day. Normally despatched by our couriers DPD Local.
£8.99 per order if the total order value before postage is under £250 at time of despatch.
FREE if the total order value is over £250 at time of despatch.
Please remember that next working day does NOT include Saturday. If the item you are ordering is shown as out of stock we cannot delivery it next day!
You can arrange for Saturday or Sunday deliveries direct with DPD Local. The options for this are automatically sent to you along with the expected hour window for delivery. You must supply either your email address or mobile phone number to receive this tracking information.
Overseas Orders - Including European Union
These are usually despatched within 24 hours of order being processed (card being debited or cheque clearing) subject to stock availability as shown on each individual product. We use Royal Mail for smaller parcels. Larger, heavy orders are sent by Courier and we often split these to save on your postal costs. We will always work to find the cheapest rate that we can access.
Orders sent via Airmail are usually delivered about a week after despatch but can take longer.
Overseas Customers including European Union countries can deduct 1/6th VAT (Value Added Tax) from the total price of the goods (excluding printed material which are exempt from VAT e.g. books or catalogues).
All customers living outside of the UK are not subject to UK VAT however customers are responsible for paying their own government levies on receipt of goods locally. EU customers please note any item ordered will be shipped "Delivery Duties Unpaid (DDU)". This means that shipment cannot be completed until the customer pays the import VAT, any customs duties, and any administration fee first.
If you have already logged-in the prices shown will be with VAT deducted. Sometimes the VAT deduction may not be shown until you reach the checkout stage of your order.
There is a minimum postage charge of £12 on all international orders.
Republic of Ireland - £12 flat rate
Belgium, Czech Republic, Germany, Netherlands, Luxembourg - £15 flat rate maximum
Denmark, France, Hungary, Poland, Slovakia, Slovenia, Spain, Sweden - £19 flat rate maximum
Our website will automatically add these flat rates and we will then reduce it if applicable once the order is packed, weighed and measured. We have to do this as the method of calculating the exact cost is very complicated and depends on a combination of weight and size. There is no simple formula for this!
Rest of the World charged at cost plus a small allowance for packaging.
Generally the cost of Airmail is slightly greater than the VAT deduction. Please remember that books and catalogues are expensive to post as they are heavy and there is no VAT to deduct on them.
Skaledale / Scenecraft Resin buildings are also very heavy, as is ballast. If your order contains large quantities of any of these products the VAT will probably not cover the postage. Flexible track also adds to the cost due to the length and is frequently too expensive to send overseas.
It is not feasible to supply exact costings of how much delivery will be in advance of taking orders but we have many worldwide customers who use us time and again and can vouch that we only charge what it actually costs us to send the order. As a rough guide a single locomotive to the rest of the world would cost £14.00.
We do not normally check postage rates before we send an order as this slows the entire process down. However if you would prefer that we confirm the total cost before processing your order please ensure that you mention this in the customer message field when submitting your web order.
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