Please address returns of all types to:
Kernow Model Rail Centre
98A Trelowarren Street
Please include a covering letter with details of the return and your receipt number.
Please call or email us before returning any item as we treat each case individually on merit.
At Kernow Model Rail Centre we understand the importance of security when it comes to Personal Data. This policy sets out what we do with your information and how we keep it secure. It also explains where and how we collect your personal information and what rights you have over any information that we hold about you.
This policy applies to you if you use our products or services in store, over the phone, online, at a show or event, or if you use our website or interact with our social media accounts.
The information that we collect may be used to:
We have systems in place to help protect our customers and ourselves from fraud. If false or incorrect information is provided and fraud identified, personal information may be passed to fraud prevention agencies. This data may be accessed by law enforcement agencies. Please contact us if you want to receive details of the fraud prevention organisations that we work with.
By law, you can request access to the information that we hold about you. If we agree that we are obliged to fulfil the request, we will provide it free of charge and within 30 days of receiving the request. Before doing so we may ask for further information or proof of identity so that we can correctly identify you on our database.
If any of the information that we retain is incorrect or out of date you may ask us to correct it.
You have the right to request that we stop processing and/or delete your personal information if we are not entitled to use it any more or are keeping it too long, if this does not conflict with any data retention regulations.
We retain your personal information for as long as required, to provide you with high quality service whenever you contact us regarding our goods or services. Your information is in accordance with the relevant laws and regulations, and not longer than necessary.
When you interact with our social media accounts (e.g. liking or sharing posts, leaving reviews) please note that your information may be visible to the providers of the social media account, as well as other users. It is your responsibility to ensure your privacy settings are set to an appropriate level that you are comfortable with.
We have various security measures in place to make sure that your data is protected.
If you would like to exercise one of the rights above, or have a question or complaint about this policy, please contact us by one of the methods below.
By email – firstname.lastname@example.org
By Post – Data Protection Officer, Kernow Model Rail Centre Ltd, 98A Trelowarren Street, Camborne, Cornwall, TR14 8AN, United Kingdom
You also have the right to lodge a complaint with the UK regulator, the Information Commissioner. Go to ico.org.uk/concerns to find out more.
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