We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998). We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service. We will not e-mail you in the future unless you have given us your consent. The type of information we will collect about you includes:
Cancellations and Returns
Except for items that are advance orders, goods will be delivered within 30 days, although usually much sooner. If this proves for whatever reason not to be possible, the customer will be informed immediately, and offered a full refund.
Customers have a right to cancel their order from the date of the contract and up to 14 working days, starting from the day after they receive the goods. Money received will be returned within 30 days of the cancellation. The consumer may have to pay the cost of returning the goods.
If you have an issue with any of our services or goods, please contact us either through the online contact form, or by telephone on 01209 714099. Complaints received by email will be acknowledged within 5 working days.
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