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UPDATED  - 12TH JUNE 2020 at 1400
 
We have been closely following the latest updates on the COVID-19 situation. Following the recent updated advice from the UK Government, on the 25th May, we have looked at the requirements in detail.

The team are excited to welcome you all back from Monday! Opening hours for both shops will be Monday to Saturday 0930 - 1700 and Sundays 1000 – 1600.

Guildford is opening to customers. Please follow the 2 metre social distancing guidelines inside, and outside if waiting to enter, the shop. There is a maximum number of 2 customers in the shop at any one time. You can also place an order through our website or via phone to collect from the Guildford shop. Make sure you make it clear, using the 'Special Instructions' box at the time of ordering, that you are wanting to collect your order from the Guildford shop if ordering through the website.  We regret that it will not be possible to allow general store browsing and we may have to impose a 10 minute time limit during busy periods. 

Guildford Door Image Guildford PPE Image

Camborne is operating a 'Click & Collect' or 'Phone & Collect' service from a designated collection point. It is located to the left of the shop (if standing facing the front of the shop). Please look for the signage! If placing your order for 'Click & Collect' on our website, for either shops, please make it clear that your order is for collection using the 'Special Instructions' box. Make sure you say if it is for the Camborne or Guildford shop! Any postage charges will be refunded at the time of collection. Please remember to bring the payment card used to place your order with you when making the collection. You can also make a phone and collect order by calling us on 01209 714099.

Camborne Collection Image Camborne Collection Image Camborne Collection Image Camborne Collection Image

This method of working has been decided because there is insufficient space to follow the social distancing guidelines in the Camborne shop, whereas the Guildford shop has plenty of space for social distancing.  The arrangements will be kept under constant review and may be amended if circumstances change or in the light of experience gained.
 
Customers are still able to purchase from us via our website and through phone orders. We are still getting regular deliveries of stock and will continue to despatch orders as quickly as possible.

Please note that Bachmann, Dapol, Gaugemaster, Heljan and Hornby are continuing to operate as normal, albeit with delays. PECO resumed deliveries in early May but, as expected, have a huge backlog. Metcalfe temporarily closed, but are working towards resuming production in late June/early July, ready to start sending orders out by late August. If we don't have the Metcalfe item in stock when you place an order then we will not be able to send it until they re-open.   

At present, as with all post/deliveries, it is unfortunately very normal for orders to take longer in the post. We cannot do anything about this. Please be patient with us and the postal system.  If your order is urgent then please use the Next Working Day option!

For answers to frequently asked questions about orders please click here.
 
The KMRC team thank you all for your continued loyalty and support. It is very much appreciated at this challenging time.
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