Refund policy

Returns Policy - Website and Phone orders 

Customers wishing to return a mail order purchase due to a change of mind have a period of 14 days to do so. 

To be eligible for a return, your item must be in the same condition that you received it unused  and in its original packaging.

In the case of a change of mind the customer shall be responsible for the cost of returning the purchase.

Please inspect your order upon reception and In the event of a faulty or damaged Item, or if the item received does not correspond to your order, customers are requested to utilise the following link to arrange the return:

https://www.royalmail.com/track-my-return/create/4610

This service facilitates the creation of a return label and includes full tracking with 48-hour delivery to our warehouse.

Once we have received your return it will be processed and we will contact you.

Please ensure a covering note is included, providing an explanation of the issue and your contact details to enable prompt rectification.

Kernow Model Rail Centre
Unit 2 Redruth Enterprise Park
Cornwall Business Park West
Scorrier
TR16 5EZ
United Kingdom

Please note that the address provided above is our warehouse facility and is not accessible to the public.

Returns Policy - In-Store Purchases

Customers wishing to return an in-store purchase due to a change of mind have a period of 14 days to do so. The item must be returned in its original packaging and may be exchanged for a product of equal or greater value; however, refunds are not provided for non-faulty or unwanted purchases.

You’ll also need the receipt or proof of purchase.

Should a model be found to be faulty, it may be returned to the store for repair or replacement. Alternatively, customers may utilise the returns procedure for Website and Phone orders.